DCC

Metrics-based P&C Growth Initiatives

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OPTIMIZING PERFORMANCE

VIDEO: How to Be a Top-Ranked Property and Casualty CarrierEvery day people throughout your organization make decisions on how to adapt to new or slightly different situations. Over time, seemingly small decisions can evolve into ad hoc processes or habits that may not be efficient or align with your organization’s competitive goals.

Custom research from Deep Customer Connections often reveals such areas of misalignment, but progress on remedial actions can prove elusive.

Our consultants help P&C clients move quickly to practical, effective solutions.

We use a proven process to transform misalignment into an actionable plan for improvement. As objective facilitators, we work within your organization to unite people in gaining competitive advantage through exceptional service.

Proven Process

Set the stage for success. Using intelligence from your agent research, our specialists engage your staff in a formal process of exploring specific opportunities for positive change. We create an environment that inspires workers to freely share issues and ideas.

Industry Knowledge

Leverage our unique knowledge of P&C carrier/agent dynamics. With expertise drawn from years of research and consulting on P&C carrier best practices, we can skillfully focus your team on making exceptional service a reality.

Insight Into Your Challenges

Move from insight to action quickly. From Day 1 you will work with a senior consultant who already has a deep understanding of your competitive position, informed by your survey metrics, verbatim comments from agents and discussions with your management team.

Objective Counsel

Accelerate the changes that matter most. You can rely on our objectivity and experience to help you transcend and manage any departmental biases, history and other internal dynamics that can impede progress.

Tangible Results

Achieve meaningful change. Recommendations include quick wins that energize your staff to tackle important long-term initiatives. Together, we can foster change that wins you more business.

 Contact us for more information
 about our consulting services.

"We are constantly contacted by consultants wanting to help us, but few know very much about the insurance business. Deep Customer Connections is very aware of the business, especially how the distribution system works for companies that use the independent agency system, and we find that very refreshing." - Randy Ramlo,
President/CEO
United Fire Group

Deep Customer
Connections News

Read the latest news and events from Deep Customer Connections, including details on our latest reports and surveys.

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Industry Resources
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Learn what thousands of agents and hundreds of carrier executives are saying about carrier-agent working relationships.

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