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Deep Customer Connections http://deepcc.com/ Understand what drives independent agents, so you can drive more business. PCI Annual Meeting - October 25, 2015 Hollywood, FL, October 25-28, 2015... http://deepcc.com/news-and-events/event-detail.php?event=PCI+Annual+Meeting&id=52 NAMIC 120th Annual Convention - September 27, 2015 San Diego, CA, September 27-30, 2015... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+120th+Annual+Convention&id=53 NAMIC Management Conference - June 21, 2015 Coeur d'Alene, ID, June 21-24, 2015... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+Management+Conference&id=54 Customers are King - March 1, 2015 "But who exactly are the customers — agents or policy-holders?" asks this insightful article published in NAMIC's Spring 2015 issue of IN Magazine. The CEOs from SECURA Insurance, Indiana Farmers and Deep Customer Connections provide their pe... http://deepcc.com/resources/publications-detail.php?publications==Customers+are+King&id=21 DCC's Nort Salz to Present at NAMIC's 2015 Management Conference - February 18, 2015 Deep Customer Connections' CEO Nort Salz has been chosen by NAMIC to speak at its annual Management Conference on Tuesday, June 23, 2015 on the topic of taking care of customers in the independent agency distribution channel. The event will take plac... http://deepcc.com/news-and-events/news-detail.php?news=DCC%27s+Nort+Salz+to+Present+at+NAMIC%27s+2015+Management+Conference&id=45 Research: Where Should Carriers Invest More: Technology or Agency Relationships? - February 12, 2015 According to a survey conducted by Deep Customer Connections and Wells Media's Insurance Journal for Carrier Management, for carriers thinking about putting money and resources into technology for agents, policy servicing may be the place to invest. ... http://deepcc.com/news-and-events/news-detail.php?news=Research%3A+Where+Should+Carriers+Invest+More%3A+Technology+or+Agency+Relationships%3F&id=46 Help Us Find More Business, Agents Tell Carriers - February 12, 2015 Although agents rate technology for claims servicing and for prospecting as the weakest areas of technology support they get from carriers, they're not necessarily looking for better technology, according to the results of a survey conducted by Deep ... http://deepcc.com/news-and-events/news-detail.php?news=Help+Us+Find+More+Business%2C+Agents+Tell+Carriers&id=47 Is Anybody Listening? What Agents Say About Carrier Relationships - February 12, 2015 Nort Salz, CEO of Deep Customer Connections, has been surveying agents on behalf of individual P/C insurance carrier clients for years. Recently, as he tallied up responses from a new survey of nearly 500 agents who are readers of Insurance Journal, ... http://deepcc.com/news-and-events/news-detail.php?news=Is+Anybody+Listening%3F+What+Agents+Say+About+Carrier+Relationships&id=48 Research: Where Should Carriers Invest More: Technology or Agency Relationships? - February 12, 2015 According to a survey conducted by Deep Customer Connections and Wells Media's Insurance Journal for Carrier Management, for carriers thinking about putting money and resources into technology for agents, policy servicing may be the place to invest. ... http://deepcc.com/resources/publications-detail.php?publications==Research%3A+Where+Should+Carriers+Invest+More%3A+Technology+or+Agency+Relationships%3F&id=20 DCC Interview Earns #2 Spot in Carrier Management's Top 10 Videos for 2014 - December 30, 2014 Carrier Management's video interviews ran the gamut in 2014, from an evaluation of life without TRIA, to employee talent, the reinsurance market, expansion, P/C industry expectations for 2015 and more. Check out their top 10 favorites.... http://deepcc.com/news-and-events/news-detail.php?news=DCC+Interview+Earns+%232+Spot+in+Carrier+Management%27s+Top+10+Videos+for+2014&id=49 Preview: Where Should Carriers Invest More: Technology or Agency Relationships? - December 15, 2014 Deep Customer Connections teams up with Wells Media's Insurance Journal on a research project that will be published early in 2015. Here, Nort Salz, CEO and president of Deep Customer Connections, takes a break from tabulating the results to describe... http://deepcc.com/news-and-events/news-detail.php?news=Preview%3A+Where+Should+Carriers+Invest+More%3A+Technology+or+Agency+Relationships%3F&id=50 Preview: Where Should Carriers Invest More: Technology or Agency Relationships? - December 15, 2014 Deep Customer Connections teams up with Wells Media's Insurance Journal on a research project that will be published early in 2015. Here, Nort Salz, CEO and president of Deep Customer Connections, takes a break from tabulating the results to describe... http://deepcc.com/resources/publications-detail.php?publications==Preview%3A+Where+Should+Carriers+Invest+More%3A+Technology+or+Agency+Relationships%3F&id=18 Top P/C Carriers Make Cultural Commitments to Agents, Exec Says - December 15, 2014 As part of a joint annual survey of agents being conducted Deep Customer Connections and Wells Media Group, DCC is asking agents questions about the strength of carrier technology to support them at key points in the customer life cycle. But DCC CEO ... http://deepcc.com/news-and-events/news-detail.php?news=Top+P%2FC+Carriers+Make+Cultural+Commitments+to+Agents%2C+Exec+Says&id=51 PCI Annual Meeting - October 26, 2014 Scottsdale, AZ, October 26-29 ... http://deepcc.com/news-and-events/event-detail.php?event=PCI+Annual+Meeting&id=26 NAMIC Annual Convention - September 21, 2014 National Harbor, MD, Sept 21-24... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+Annual+Convention&id=27 Mutual of Enumclaw Wins NAMIC Award in Innovation - June 25, 2014 Congratulations to Mutual of Enumclaw Insurance Company for its innovative use of Deep Customer Connections and Net Promoter scores &#8212 plus a unique combination of Franklin Covey's Four Disciplines of Execution and Disney Institute's Quality Stan... http://deepcc.com/news-and-events/news-detail.php?news=Mutual+of+Enumclaw+Wins+NAMIC+Award+in+Innovation&id=44 NAMIC Management Conference - June 22, 2014 Williamsburg, VA, June 22-25, 2014... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+Management+Conference&id=28 The Results Are In: Agents Rate the Top 10 P/C Carriers - January 8, 2014 by Susanne Sclafane, Carrier Management. In addition to announcing the Top 10 P&C Performers for 2013, this article provides insight into the 11 key metrics used by Deep Customer Connections and agents to gauge carrier performance based on how easy ... http://deepcc.com/news-and-events/news-detail.php?news=The+Results+Are+In%3A+Agents+Rate+the+Top+10+P%2FC+Carriers&id=41 VIDEO: How Deep Customer Connections Gauges Carrier Relationships with Agents - January 8, 2014 In this interview with Carrier Management via Insurance Journal TV, Nort Salz, president and CEO of Deep Customer Connections, explains the history of his firm's consulting services for carriers who are seeking to improve their relationships with age... http://deepcc.com/news-and-events/news-detail.php?news=VIDEO%3A+How+Deep+Customer+Connections+Gauges+Carrier+Relationships+with+Agents&id=42 VIDEO: How to Be a Top-Ranked Carrier in Agents' Surveys: Nort Salz Explains - January 8, 2014 In this second interview with Carrier Management and Insurance Journal TV, Nort Salz, CEO of Deep Customer Connections, reveals the factors that agents view as important indicators of strong carrier partnerships and how carriers work with his consult... http://deepcc.com/news-and-events/news-detail.php?news=VIDEO%3A+How+to+Be+a+Top-Ranked+Carrier+in+Agents%27+Surveys%3A+Nort+Salz+Explains&id=43 Deep Customer Connections Announces Top 10 PandC Performers for 2013 - January 7, 2014 Ashfield, MA - January 7, 2014 - Deep Customer Connections today releases its Top 10 P&C Performers list for 2013. The results represent the ratings of nearly 7,000 independent agents and brokers from surveys conducted in 2013. The agents and brokers... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+Announces++Top+10+PandC+Performers+for+2013&id=40 5 Tips for Effective Carrier/Agency Relationship Metrics - November 8, 2013 Nort Salz and The Standard share five tips for focusing your management team on actionable agent relationship metrics that can have a strong positive effect on your business. Read the full story under "Related Links" below.... http://deepcc.com/news-and-events/news-detail.php?news=5+Tips+for+Effective+Carrier%2FAgency+Relationship+Metrics&id=39 5 Tips for Effective Carrier/Agency Relationship Metrics - November 8, 2013 Nort Salz and The Standard share five tips for focusing your management team on actionable agent relationship metrics that can have a strong positive effect on your business. Read the full story under "Related Links" below. ... http://deepcc.com/resources/publications-detail.php?publications==5+Tips+for+Effective+Carrier%2FAgency+Relationship+Metrics&id=16 PCI Annual Meeting - October 20, 2013 Boston, MA, October 20-23... http://deepcc.com/news-and-events/event-detail.php?event=PCI+Annual+Meeting&id=25 Top-Ranked Carriers Build Agent Satisfaction Into Culture - October 15, 2013 Property/casualty insurance carriers that make their agents happiest, landing themselves repeatedly on top-10 rankings in agent surveys, are those that build the goal of doing so into their corporate cultures. Read the full story under "Related Link... http://deepcc.com/news-and-events/news-detail.php?news=Top-Ranked+Carriers+Build+Agent+Satisfaction+Into+Culture&id=38 Keys to Carrier Success - October 12, 2013 Knowing what makes it easy for agents to write business is the first step to increased business. More importantly, carriers need competitive performance metrics in order to identify and act on their best opportunities to drive more revenue through in... http://deepcc.com/news-and-events/news-detail.php?news=Keys+to+Carrier+Success&id=37 NAMIC Annual Convention - September 22, 2013 Seattle, WA, September 22-25... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+Annual+Convention+&id=24 10 Years of Research Reveals Keys to Carrier Success - September 12, 2013 Our analysts synthesize the data from 65,000 independent property and casualty (P&C) agent interactions to provide insights into how competitive performance drives business through independent agents Competitive performance drives business through in... http://deepcc.com/news-and-events/news-detail.php?news=10+Years+of+Research+Reveals+Keys+to+Carrier+Success&id=36 10 Years of Research Reveals Keys to Carrier Success - September 12, 2013 Deep Customer Connections, specialists in property and casualty insurance carrier/agent research and consulting, today releases key insights and findings from 10 years of research into the factors that cause agents to write more business with one pro... http://deepcc.com/resources/publications-detail.php?publications==10+Years+of+Research+Reveals+Keys+to+Carrier+Success&id=19 NAMIC Management Conference - June 23, 2013 Carlsbad, CA, June 23-26... http://deepcc.com/news-and-events/event-detail.php?event=NAMIC+Management+Conference&id=23 Deep Customer Connections Announces the Top-Ten PandC Performers for 2012 - October 16, 2012 Ashfield, MA - October 16, 2012 - 7,067 independent agents and brokers assessed more than 200 property and casualty carriers in Deep Customer Connections' 10th year of surveying agents about carriers' performance. In the survey, agents rated how easy... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+Announces+the+Top-Ten+PandC+Performers+for+2012&id=35 Why Can't We Be Friends? - September 4, 2012 Finding ways to achieve ease of doing business needs to be the goal of not just insurance carriers, but independent agents as well. Read the full story under "Related Links" below.... http://deepcc.com/news-and-events/news-detail.php?news=Why+Can%27t+We+Be+Friends%3F&id=34 Take It Easy: Three Tips for Ease of Doing Business - August 28, 2012 Most carriers and agencies have their own idea how that word "ease" actually applies to what they are doing, but after speaking to Nort Salz about it I have three recommendations from him to pass on. Read the full story under "Related Links" below.... http://deepcc.com/news-and-events/news-detail.php?news=Take+It+Easy%3A+Three+Tips+for+Ease+of+Doing+Business&id=33 Feelings vs. Logic: How They Relate to Insurance Distribution Channels - August 27, 2012 This article from PropertyCasualty360 explores the implications to P&C carriers and independent agents that that we humans are feeling beings who are helped by logic; not logical beings helped by feelings. Read the full story under "Related Links" b... http://deepcc.com/news-and-events/news-detail.php?news=Feelings+vs.+Logic%3A+How+They+Relate+to+Insurance+Distribution+Channels&id=32 Deep Customer Connections Announces the Top Ten PandC Performers for 2011 - October 6, 2011 ACTON, Mass. - October 6, 2011 - Based on more than 360,000 ratings, Deep Customer Connections announces the top performers for 2011. More than 8000 agents assessed the performance of over 200 property and casualty carriers in Deep Customer Conne... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+Announces+the+Top+Ten+PandC+Performers+for+2011&id=31 Window of Opportunity - September 6, 2011 This article looks at agency/carrier technology and the many facets of Ease of Business. Read the full story under "Related Links" below. ... http://deepcc.com/news-and-events/news-detail.php?news=Window+of+Opportunity&id=30 Overcoming Carrier/Agency Technology Challenges - August 19, 2011 How can carriers and agents help each other overcome issues that challenge their business? We asked five experts to chime in with their opinions. Read the full story under "Related Links" below. ... http://deepcc.com/news-and-events/news-detail.php?news=Overcoming+Carrier%2FAgency+Technology+Challenges&id=29 Carrier/Agency Technology: Different Strokes for Different Agents - August 5, 2011 Agents are looking for more technology AND they are looking for carriers to help them with it. This article, based on an interview with Nort Salz, tells about what agents are saying about technology. ... http://deepcc.com/news-and-events/news-detail.php?news=Carrier%2FAgency+Technology%3A+Different+Strokes+for+Different+Agents&id=22 Rethinking Knowledge Work: A Strategic Approach - March 3, 2011 I have been following Tom Davenport's work for a number of years. He generally views technology through a work practice lens that I find useful. This latest article hit home on a number of points:    Rethinking knowledge work: A strategic app... http://deepcc.com/news-and-events/news-detail.php?news=Rethinking+Knowledge+Work%3A+A+Strategic+Approach&id=21 What Agents Want - December 8, 2010 At the recent 40th annual SIR (Society of Insurance Research) conference, I was struck by the clarity and directness of a panel of independent agents responding to carriers' questions. Contrary to the prevailing wisdom, one agent noted that "many car... http://deepcc.com/news-and-events/news-detail.php?news=What+Agents+Want&id=20 Join us at these events - October 16, 2010 ... http://deepcc.com/news-and-events/event-detail.php?event=Join+us+at+these+events&id=19 Top Performers Named - October 16, 2010 8th Annual Report Names Top Carriers 7,800 independent agents and brokers assessed the performance of over 200 property and casualty carriers in our 8th annual survey results. In the survey, agents rated how easy it is to place business with carrier... http://deepcc.com/news-and-events/news-detail.php?news=Top+Performers+Named&id=18 NAMIC-Deep Customer Connections Release New P/C Carrier Report - May 5, 2010 ACTON, Mass. -- May 3rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and casualty carrier executives regarding a fundamentally important issue: makin... http://deepcc.com/news-and-events/news-detail.php?news=NAMIC-Deep+Customer+Connections+Release+New+P%2FC+Carrier+Report&id=17 Agents want carriers to make systems user-friendly, survey finds - February 22, 2010 See National Underwriter news item about Deep Customer Connections' latest research. ... http://deepcc.com/news-and-events/news-detail.php?news=Agents+want+carriers+to+make+systems+user-friendly%2C+survey+finds&id=16 Making The Thousand Little Things Work For You - January 18, 2010   Look, we all know that making it easier for your agents to write more business with you is not easy to do.   Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Mak... http://deepcc.com/news-and-events/news-detail.php?news=Making+The+Thousand+Little+Things+Work+For+You&id=15 Chasing the Rabbit: a book review by John Uzzi - December 14, 2009       Chasing the Rabbit by Steven J. Spear; Published by McGraw Hill, 2009. Reviewed by John Uzzi December 15, 2009   Those of us in the organizational improvement business, either internally as leaders or externally as consultan... http://deepcc.com/news-and-events/news-detail.php?news=Chasing+the+Rabbit%3A+a+book+review+by+John+Uzzi&id=14 Deep Customer Connections, Inc. Announces the 2009 Top Ten PandC Performers - October 22, 2009 Contact: Nort Salz 978-263-6100nort.salz@deepcc.com Deep Customer Connections, Inc. Announces the 2009 Top Ten P&C Performers ACTON, Mass.—October 26, 2009—8,700 independent agents and brokers assessed the performance of over 250 pro... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections%2C+Inc.+Announces+the+2009+Top+Ten+PandC+Performers+&id=13 Deep Customer Connections Cited in State Auto Insurance Companies 2008 Annual Report - October 14, 2009 State Auto Financial Corporation's 2008 Annual Report features its "'Top Ten' ranking in an Ease of Doing Business survey conducted by Deep Customer Connections." State Auto provides personal and business property and casualty insurance in 33 state... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+Cited+in+State+Auto+Insurance+Companies+2008+Annual+Report&id=6 Just Released! 2009 Benchmark Report - October 14, 2009 Deep Customer Connections has announced the release of its 7th Annual Benchmark Report on the property and casualty industry. The report, based on ratings by 8,700 agents and brokers throughout North America, presents data, analysis and recommendat... http://deepcc.com/news-and-events/news-detail.php?news=Just+Released%21+2009+Benchmark+Report&id=7 Nort Salz Presented to CPCU Chapter, February 2009 - October 14, 2009 The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with c... http://deepcc.com/news-and-events/event-detail.php?event=Nort+Salz+Presented+to+CPCU+Chapter%2C+February+2009&id=9 Nort Salz Spoke at IASA Convention, June 2009 - October 14, 2009 At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation  described what is most imp... http://deepcc.com/news-and-events/event-detail.php?event=Nort+Salz+Spoke+at+IASA+Convention%2C+June+2009&id=8 We've Gone International! - October 14, 2009 We’re pleased to announce our first international client: Red River Valley Mutual in Altona, Manitoba.  Red River Valley Mutual offers residential, farm and commercial lines of property and casualty insurance through independent brokers in Manit... http://deepcc.com/news-and-events/news-detail.php?news=We%27ve+Gone+International%21&id=10 Deep Customer Connections cited in American Executive - April 21, 2009 The April issue fo American Executive Magazine features an interview with Bob Restrepo, chairman, president and CEO of State Auto Insurance Companies. In the interview, Restrepo cites State Auto having been recognized as one of the top 10 companies... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+cited+in+American+Executive&id=12 NAMIC - National Association of Mutual Insurance Companies - December 31, 1969 Founded in 1895, the National Association of Mutual Insurance Companies is the largest, most diverse national insurance trade association in the United States. ... http://deepcc.com/resources/resources-detail.php?resources=NAMIC+-+National+Association+of+Mutual+Insurance+Companies&id=3 PCI - Property Casualty Insurers Association of America - December 31, 1969 PCI is a premier property casualty trade association, representing more than 1,000 member companies. Its purpose is to advocate its members' public policy positions at the state and federal levels and to provide its members with targeted industry inf... http://deepcc.com/resources/resources-detail.php?resources=PCI+-+Property+Casualty+Insurers+Association+of+America&id=17