Certified in Ease of Business by Independent Agents

DCC Elite 2024We’re delighted to award DCC Elite® certification to four property and casualty insurance carriers for 2024. The honor represents exceptional performance in, and commitment to, ease of business as experienced by independent agents—a remarkable achievement in light of recent challenges facing P/C carriers.

Listed in alphabetical order, the 2024 DCC Elite are:

98% of agents continue to rate ease of business with carriers as a critical factor in their placement decisions. Yet last year most property and casualty carriers lost ground in terms of meeting their agents’ expectations, especially in terms of underwriting responsiveness and claims handling.

DCC Elite certification recognizes carriers that have a strategic commitment to mastering ease-of-business with independent agents, requiring two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks drawn from each carrier’s own agent network. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in ease of business.

The DCC Elite carriers step up in a profound way to support their distribution network. Many carriers claim to make it easy for their agents to write business, but few actively invite anonymous feedback from each of their agents to make sure that they deliver on their promise.

Ease of business is an experience that constantly shifts along with customer expectations, staffing, competitors’ programs, and other variables. DCC Elite carriers have proven their dedication to ongoing innovation and improving ease of business when it comes to serving their agents.

For more information about the DCC Elite or to arrange a discovery consultation, contact us.