If you make it easier for agents to write
more business with you, they will.

If you make it easier for agents to write more business with you, they will.

The DCC Story

Working with property and casualty insurance carriers in the early 2000s, Deep Customer Connections’ founder, Nort Salz, noted that agents write the bulk of their policies with the carriers that make it easiest for them to do their jobs.

Yet time and time again, we saw carriers struggle to accurately track and manage their competitive advantage related to “ease of doing business.”

The issue loomed large across the industry because there was:

  • No hard data about how much “ease of doing business” impacts independent agents’ buying decisions
  • No common understanding of what factors contribute to making it easier for agents to write business
  • No agreement about the relative importance of the different criteria
  • No tools to measure carriers’ performance against those factors

To solve those problems, we immersed ourselves in research, interviews, and focus groups to develop a comprehensive model of what makes it easier for agents to place their business with one carrier over another. In 2003, we launched our first client Benchmark study.

As the market has evolved, we continuously refine and validate the DCC Index and our market intelligence tools.

Over the years, DCC has become synonymous with understanding the dynamics of the complex and ever-changing nature of the carrier-agent relationship. We’re proud of our mission to help property and casualty carriers identify the most effective ways to improve their performance.

"Taking the time to really listen to agent partners and analyze the insights from DCC helps us deliver the innovative solutions and exceptional service that ensures mutual success."

Scott Jean, President and CEO
EMC Insurance Companies

EMC Insurance


Grounded in a deep understanding of the property and casualty insurance industry, the DCC Index has become the industry standard for carriers who want to leverage agent relationships to earn more business.


Well versed in the ever-changing distribution dynamics of the P&C insurance industry, our team brings broad perspective and depth of experience to each and every engagement.


Learn more about our forward-thinking clients and how they use the Deep Customer Connections advantage to help drive meaningful change within their organizations.

Independent agents agree that ease of doing business is critical in choosing which P&C carrier gets their business.