by Jason Bogart | Apr 6, 2021 | Agent Perspective, Behaviors
Data from Independent Agents indicates that they crave a shared feeling of common purpose with their P & C insurance carriers. This is almost as important to agents as excellent service with underwriting and claims. We discussed this dynamic in a prior blog... by Jason Bogart | Mar 10, 2021 | Agent Perspective, Ease of Business, Process
2020 was a year that many of us are happy to see in the rear view mirror. For the P&C Industry it presented large challenges. The pandemic required companies to quickly transition to remote work. We had to learn new processes and get used to communicating in new... by Jason Bogart | Feb 17, 2021 | Claims, Process, Technology, Underwriting
Many of us have heard that blockchain will change the way we do business. It will make our transactions more secure and efficient. I must admit that, until recently, I have been more baffled than intrigued by blockchain. However, this Podcast went a long way towards... by Jason Bogart | Jan 20, 2021 | Behaviors, Change Management, Leadership, Underwriting
In a previous article, Flexibility Improves Ease of Business & Underwriting Profitability, we discussed the value of profitable underwriting flexibility and identified four steps to achieve it with your agents. In this article we take a closer look at how... by Jason Bogart | Dec 9, 2020 | Leadership
Today I’d like to share some insights into Deep Customer Connections from a more personal perspective. Recently Deep Customer Connections founder Nort Salz and I were interviewed for the podcast Beyond Juris, Episode #4. Check out the interview below, or the podcast... by Jason Bogart | Nov 11, 2020 | Ease of Business, Underwriting
Metrics from Independent Agents consistently show that improving responsiveness is the single greatest opportunity for P&C Carriers to improve ease of business—a critical consideration in choosing which carrier gets their business. You may be inclined to think... by Jason Bogart | Oct 6, 2020 | Change Management, Leadership, Technology
Agents place the bulk of their business with insurance carriers that excel in ease of business. Many carrier executives talk about the importance of ease of business with agents. Yet our data shows that, for the P/C industry as a whole, meaningful change has been very... by Jason Bogart | Sep 1, 2020 | Change Management, Leadership
At DCC we gather data from Independent Agents that gets to the heart of how easy it is for them to do business with P&C Carriers. We analyze the data using the DCC Index to give our clients a clear awareness of their improvement opportunities, and we point them to... by Jason Bogart | Jul 29, 2020 | Claims, Ease of Business
An agent from Kansas once shared a claims story with me that I have never forgotten. It demonstrates how important we are to the people we serve and, in particular, how important it is that we are quick and fair in our CLAIMS HANDLING. It was 9:45 PM on May 4, 2007... by Jason Bogart | Jul 7, 2020 | Behaviors, Underwriting
Flexibility is the key to stability — John Wooden As an underwriting leader I’ve worked with many talented underwriters. Some of these stood apart as champion problem solvers that routinely wrote more profitable business than their peers. This made me wonder about... 