by Jason Bogart | Mar 5, 2024 | Announcements
It is my pleasure to welcome Bo Eaton, a skilled and energetic insurance professional, to the Deep Customer Connections family. I’m delighted that Bo has chosen to focus his passion for innovation, business intelligence, and technology on serving DCC’s clients. As... by Jason Bogart | Feb 27, 2024 | Agent Perspective, Change Management
This morning I read an insightful Harvard Business Review article that was recommended by a member of our DCC Innovators Group—Bringing True Strategic Foresight Back to Business by Amy Webb. (Thank you, Jeff!) The author identified a major challenge faced by many... by Jason Bogart | Dec 14, 2023 | Leadership, Underwriting
Previously in this 3-part series we discussed how inaccuracy in underwriting judgements depresses profit and growth for insurance carriers. Then we explored some of the root causes of inaccuracy and the importance of achieving greater consistency. Today we present... by Jason Bogart | Nov 8, 2023 | Leadership, Underwriting
This article follows up on our previous article How Underwriting Accuracy Improves Profit & Growth. In that article we shared how inaccuracy in underwriting judgements undercuts a carrier’s profitability. In this article, we examine some of the root causes of... by Jason Bogart | Oct 17, 2023 | Leadership, Underwriting
I was recently introduced to a book that I highly recommend to all P&C insurance executives: Noise: A Flaw in Human Judgement by Daniel Kahneman, Oliver Sibony and Cass R Sunstein. While it applies to any business, it includes insightful suggestions that can help... by Jason Bogart | Aug 29, 2023 | Ease of Business
Certified in Ease of Business by Independent Agents We’re delighted to award DCC Elite® certification to four property and casualty insurance carriers for 2024. The honor represents exceptional performance in, and commitment to, ease of business as experienced... by Jason Bogart | Feb 28, 2023 | Agent Perspective, Process
This is the fifth and conclusive article in our series that began with Four Barriers that Carrier Technology Cannot Fix. We have already shared ideas for fixing three common barriers to improved growth and profit: 1) not providing a clear, consistent appetite; 2) not... by Jason Bogart | Oct 5, 2022 | Process, Underwriting
A couple of months ago we wrote an article called Four Barriers that Carrier Technology Cannot Fix. Then we discussed the first two barriers: 1) not providing a clear, consistent appetite and 2) not offering quick and easy access to knowledgeable underwriters.... by Jason Bogart | Sep 13, 2022 | Agent Perspective, Ease of Business
Certified in Ease of Business by Independent Agents Please join me in extending hearty congratulations to five remarkable property and casualty insurance carriers for achieving DCC Elite® certification for 2023. The honor represents exceptional performance in, and... by Jason Bogart | Aug 2, 2022 | Leadership, Underwriting
In our last article, we discussed how having a clear underwriting appetite leads to improved growth and lower expense ratios. A lack of a clear underwriting appetite is a self-inflicted wound. But agents tell us that carriers inflict even more egregious self-harm. One... 