Insurance Carrier & Agency
CONNECTIONS BLOG
Insurance Carrier & Agency CONNECTIONS BLOG
Agents See P&C Carrier Efficiency Eroding
Starting in 2023, agents began reporting widespread deterioration in ease of business with many of their carriers. According to DCC data, this trend continued in 2024, with many independent agents feeling that their carriers were not holding leaders and service...
Agents Call Out P&C Carriers’ Underwriting Practices
In 2024, carriers distributing through independent agents again failed to make progress against the biggest barrier in their quest for Ease of Business, a factor agents say is critical to their decisions on where to place business. According to agents, inefficient...
Streamlining Success: Insights on Value Disciplines for P&C Carriers
A friend recently shared an insightful Forbes article on value disciplines—a straightforward yet transformative organizational strategy. The article emphasizes that, while organizations must maintain competence in three core disciplines, Customer Intimacy, Operational...
Is P&C Technology Really Improving Carrier Efficiency?
Today, many carriers seek strategic differentiation through technology, investing heavily in digital transformation. Yet in 2024, agents reported that only 43% of their top carriers improved the effectiveness of the technology used by their agents, while 49% actually...
If You Make It Easier for Agents to Write More Business with You, They Will
Many P&C carriers have long recognized Ease of Business (EOB) as a strategic differentiator with their independent agents. A recent collaboration with Burand and Associates has confirmed this theory by identifying a significant correlation between the DCC Ease of...
Bo Eaton Joins Deep Customer Connections
It is my pleasure to welcome Bo Eaton, a skilled and energetic insurance professional, to the Deep Customer Connections family. I’m delighted that Bo has chosen to focus his passion for innovation, business intelligence, and technology on serving DCC’s clients. As...
What Does an Avocado Farmer Have in Common with the Insurance Industry?
This morning I read an insightful Harvard Business Review article that was recommended by a member of our DCC Innovators Group—Bringing True Strategic Foresight Back to Business by Amy Webb. (Thank you, Jeff!) The author identified a major challenge faced by many...
How to Improve Underwriting Judgement & Accuracy
Previously in this 3-part series we discussed how inaccuracy in underwriting judgements depresses profit and growth for insurance carriers. Then we explored some of the root causes of inaccuracy and the importance of achieving greater consistency. Today we present...
Barriers to Underwriting Accuracy & Profitable Flexibility
This article follows up on our previous article How Underwriting Accuracy Improves Profit & Growth. In that article we shared how inaccuracy in underwriting judgements undercuts a carrier’s profitability. In this article, we examine some of the root causes of...
How Underwriting Accuracy Improves Profit & Growth
I was recently introduced to a book that I highly recommend to all P&C insurance executives: Noise: A Flaw in Human Judgement by Daniel Kahneman, Oliver Sibony and Cass R Sunstein. While it applies to any business, it includes insightful suggestions that can help...