Insurance Carrier & Agency
CONNECTIONS BLOG
Insurance Carrier & Agency CONNECTIONS BLOG
Want to Improve Growth and Decrease Expense? Just Answer the Phone
In our last article, we discussed how having a clear underwriting appetite leads to improved growth and lower expense ratios. A lack of a clear underwriting appetite is a self-inflicted wound. But agents tell us that carriers inflict even more egregious self-harm. One...
Improve Growth & Expense Ratios with a Clear Underwriting Appetite
In our last blog article, we discussed Four Ease-of-Business Barriers that Carrier Technology Cannot Fix. In this article we dig deeper into the first barrier: not being clear about what business you want. A carrier’s underwriting appetite outlines the...
Four Ease-of-Business Barriers that Carrier Technology Alone Cannot Fix
When we help client P&C carriers measure their agents’ ease-of-business experiences, technology rarely emerges as the primary reason agents place business with other carriers. Yet many carrier executives allocate a great deal of their strategic focus and...
Leadership to Successfully Navigate the Great Resignation
It’s never been more difficult to hire and keep talent. Yet hiring and keeping top-notch underwriters and claims professionals is mandatory for insurance carriers who wish to differentiate themselves through ease of business. Agents—particularly those who specialize...
What is Most Important to Millennial P&C Agents?
Since 2016, the Millennial generation (aged 25 to 40) has outnumbered Gen X (aged 41-56) and Baby Boomers (aged 57 to 75) as the largest percentage of the U.S. workforce. Millennials are driving the future of the property and casualty insurance industry. Carriers with...
Five P/C Carriers Earn DCC Elite Status for 2022
Certified in Ease of Business by Independent Agents We’re thrilled to announce that Deep Customer Connections has awarded 2022 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment...
P&C Agents Value Underwriting Stability
Previously we talked about the importance of Underwriting Flexibility to P&C insurance agents, especially for agents who write Commercial Lines. Agents place more of their best business with carriers that they perceive to be flexible in their underwriting. If you...
Nurturing Underwriting Responsiveness
In our last article we discussed how underwriting responsiveness impacts the value of technology transformation. Underwriting Responsiveness remains the #1 opportunity for P&C carriers to improve their agents’ ease of business experience. In 2020, only 38% of the...
Super Charge Your Technology Investment
A friend of mine loves fast cars. Recently he went to a “tuner” school where they taught him how to enhance a normal automobile from its factory settings up to 1000 horsepower. To put this in perspective, a NASCAR racing engine produces about 750 horsepower. “Tuning”...
Opportunity for Innovation: Provide a Better Quote Experience
“Every morning in Africa, a gazelle wakes up, it knows it must outrun the fastest lion or it will be killed. Every morning in Africa, a lion wakes up. It knows it must run faster than the slowest gazelle, or it will starve. It doesn’t matter whether you’re the lion or...