Insurance Carrier & Agency
CONNECTIONS BLOG
Insurance Carrier & Agency CONNECTIONS BLOG
How to Reinforce Common Purpose in Virtual Relationships
Data from Independent Agents indicates that they crave a shared feeling of common purpose with their P & C insurance carriers. This is almost as important to agents as excellent service with underwriting and claims. We discussed this dynamic in a prior blog...
Did P&C Carriers Make Progress on Ease of Business in 2020?
2020 was a year that many of us are happy to see in the rear view mirror. For the P&C Industry it presented large challenges. The pandemic required companies to quickly transition to remote work. We had to learn new processes and get used to communicating in new...
Blockchain Basics
Many of us have heard that blockchain will change the way we do business. It will make our transactions more secure and efficient. I must admit that, until recently, I have been more baffled than intrigued by blockchain. However, this Podcast went a long way towards...
Nurturing Profitable Underwriting Flexibility
In a previous article, Flexibility Improves Ease of Business & Underwriting Profitability, we discussed the value of profitable underwriting flexibility and identified four steps to achieve it with your agents. In this article we take a closer look at how...
Buying and Selling: Succession Planning
Today I’d like to share some insights into Deep Customer Connections from a more personal perspective. Recently Deep Customer Connections founder Nort Salz and I were interviewed for the podcast Beyond Juris, Episode #4. Check out the interview below, or the podcast...
The #1 Opportunity for P&C Carriers – Improved Responsiveness
Metrics from Independent Agents consistently show that improving responsiveness is the single greatest opportunity for P&C Carriers to improve ease of business—a critical consideration in choosing which carrier gets their business. You may be inclined to think...
COVID-19 Creates Opportunity to Lead Digital Transformation
Agents place the bulk of their business with insurance carriers that excel in ease of business. Many carrier executives talk about the importance of ease of business with agents. Yet our data shows that, for the P/C industry as a whole, meaningful change has been very...
Five P/C Carriers Earn DCC Elite Status for 2021
Certified in Ease of Business by Independent Agents We’re delighted to announce that Deep Customer Connections has awarded 2021 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment...
How to Seize Opportunities by Leading Change
At DCC we gather data from Independent Agents that gets to the heart of how easy it is for them to do business with P&C Carriers. We analyze the data using the DCC Index to give our clients a clear awareness of their improvement opportunities, and we point them to...
Claims Handlers – The Unsung Heroes of Ease of Business
An agent from Kansas once shared a claims story with me that I have never forgotten. It demonstrates how important we are to the people we serve and, in particular, how important it is that we are quick and fair in our CLAIMS HANDLING. It was 9:45 PM on May 4, 2007...