by Jason Bogart | Mar 11, 2025 | Process, Technology
Today, many carriers seek strategic differentiation through technology, investing heavily in digital transformation. Yet in 2024, agents reported that only 43% of their top carriers improved the effectiveness of the technology used by their agents, while 49% actually... by Chris Burand | Apr 10, 2023 | Leadership, Process, Technology
Reprinted with permission of Burand & Associates, LLC. The emphasis is our own. I was speaking with a COO regarding carrier strategies. He is knowledgeable and one of those people who tries to do things the right way the first time. Our conversation ended with him... by Jason Bogart | Feb 28, 2023 | Agent Perspective, Process
This is the fifth and conclusive article in our series that began with Four Barriers that Carrier Technology Cannot Fix. We have already shared ideas for fixing three common barriers to improved growth and profit: 1) not providing a clear, consistent appetite; 2) not... by Jason Bogart | Oct 5, 2022 | Process, Underwriting
A couple of months ago we wrote an article called Four Barriers that Carrier Technology Cannot Fix. Then we discussed the first two barriers: 1) not providing a clear, consistent appetite and 2) not offering quick and easy access to knowledgeable underwriters.... by Jason Bogart | Jun 6, 2022 | Change Management, Process
When we help client P&C carriers measure their agents’ ease-of-business experiences, technology rarely emerges as the primary reason agents place business with other carriers. Yet many carrier executives allocate a great deal of their strategic focus and... by Jason Bogart | Mar 10, 2021 | Agent Perspective, Ease of Business, Process
2020 was a year that many of us are happy to see in the rear view mirror. For the P&C Industry it presented large challenges. The pandemic required companies to quickly transition to remote work. We had to learn new processes and get used to communicating in new... 