If you make it easier for agents to write
more business with you, they will.

If you make it easier for agents to write more business with you, they will.

Congratulations, 2024 DCC Elite!

Agent-Certified in Ease of Business

EMC InsuranceMutual of EnumclawSafety InsuranceWCF Insurance

Congratulations, 2023 DCC Elite!

(Listed in alphabetical order)

EMC Insurance

Mutual of Enumclaw

Safety Insurance

WCF Insurance

What is DCC Elite® Certification?

Many insurance carriers claim to make it easy for their agents to write business, but few apply rigorous metrics to ensure they live up to their promises.

DCC Elite carriers are certified in ease of business by their own agent network when compared to other carriers vying for the same business. Certification requires two levels of qualification.

  • A carrier must demonstrate mastery in ease of business as verified by Deep Customer Connections’ standardized metrics and competitive benchmarks.
  • Eligible carriers must pledge to implement strategies to further improve their performance in ease of business factors.

The DCC Elite program honors carriers who commit to ongoing excellence in serving agents.

DCC Elite 2024

Independent agents agree that ease of doing business is critical in choosing which P&C carrier gets their business.



Independent metrics and qualitative agent insights detail where a carrier stands against its competitors on the quest for agent loyalty—and WHY.


Validated by over 3.6 million data points from agent interactions, the DCC Index quantifies a carrier’s performance in 11 key factors .