If you make it easier for agents to write
more business with you, they will.
If you make it easier for agents to write more business with you, they will.
Our clients include respected property and casualty insurance carriers, such as:
- Bankers Insurance Group
- Builders Mutual
- EMC Insurance
- Encova Insurance
- Germania Insurance
- MMG Insurance
- Mutual of Enumclaw
- Ohio Mutual Insurance Group
- Quincy Mutual
- Safety Insurance
- SECURA Insurance
- United Fire Group
- Utica First
- WCF Insurance
CORE ELEMENT OF OUR LONG-TERM STRATEGY
“As our single method of acquiring new Members, Independent Agents are our lifeline to success. Making it as easy as possible for them to do business with us is a core element of our long-term strategy. The DCC Pulse program helps us excel in those areas most important to our Agency partners.”
— Eric Nelson, CPCU, ARP, President and CEO, Mutual of Enumclaw
REFRESHINGLY KNOWLEDGEABLE ABOUT P&C BUSINESS
“All organizations know they have some units or areas that are stronger than others, and the Deep Customer Connections survey really helped us pinpoint the areas in which we are excelling and others where we need to improve. We are confident this will help us focus our resources on improvement and continuing to excel in this very competitive business. We are constantly contacted by consultants wanting to help us, but few know very much about the insurance business. Deep Customer Connections is very aware of the business, especially how the distribution system works for companies that use the independent agency system, and we find that very refreshing.”
— Randy Ramlo, President/CEO, United Fire Group
“The functionality of the results is outstanding! We received an abundance of competitive insights that highlighted very specific strengths and weaknesses. For example, since each of our branch offices have assigned territories, they can break the numbers down quickly, and easily analyze their own agency force.”
—Bruce G. Kelley, CEO, EMC Insurance Companies
VALUABLE INSIGHTS TO PRIORITIZE INVESTMENTS
“We distribute exclusively through independent agents and making it easier for them to do business with us is one of our most critical success factors. Deep Customer Connections helped us identify both our strengths and weaknesses and prioritize our investments in service improvements.”
— James Berry, Vice President of Underwriting, Safety Insurance Company
THE DCC STORY
Grounded in a deep understanding of the property and casualty insurance industry, the DCC Index has become the industry standard for carriers who want to leverage agent relationships to earn more business.
MEET OUR TEAM
Well versed in the ever-changing distribution dynamics of the P&C insurance industry, our team brings broad perspective and depth of experience to each and every engagement.
MEET OUR CLIENTS
Learn more about our forward-thinking clients and how they use the Deep Customer Connections advantage to help drive meaningful change within their organizations.