Underwriters often hold the key to writing new business, but right now many P&C underwriters struggle to provide the information that agents need in a timely manner. In fact, agents reported to DCC that 68% of their top carriers lost ground in their underwriting responsiveness in 2024.
When agents don’t hear back from a carrier promptly, they write business elsewhere. New business growth hinges on effective communication.
If you believe, like we do, that underwriting professionals strive to provide stellar service, now is the time to evaluate your performance. DCC equips underwriting leadership with the competitive intelligence and agent feedback needed to pinpoint improvement areas. Armed with targeted insights, underwriting management can lead their teams toward meaningful change.
Action Items for Underwriting Leadership
Strong leaders actively help their team achieve excellence. When it comes to improving Underwriting Responsiveness, that means understanding what roadblocks underwriters face, defining what excellence looks like, motivating team members, and supporting them with data and recognition.
Following are the key steps:
- Benchmark underwriting performance with competitive context data.
- Collaborate with your team to analyze strengths and opportunities in Underwriting Responsiveness.
- Define the desired outcome and set clear expectations.
- Identify systemic roadblocks to efficiency, prioritize remediation, and create action plans.
- Identify and support champions for the action plan.
- Share existing examples of excellence within the team.
- Celebrate successes and communicate ongoing challenges.
Key Takeaway
Responsiveness isn’t just about speed, it’s about trust, loyalty, and long-term business growth. Agents need timely, insightful underwriting support to win deals, and leadership plays the defining role in ensuring that their teams deliver. By setting clear standards, removing roadblocks, and reinforcing accountability, underwriting management can turn responsiveness from a challenge into a competitive advantage, and a reputation builder that attracts new business.