Data-driven P&C Agent Loyalty

Data-driven P&C Agent Loyalty

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What Does an Avocado Farmer Have in Common with the Insurance Industry?

by Jason Bogart | Feb 27, 2024 | Agent Perspective, Change Management

This morning I read an insightful Harvard Business Review article that was recommended by a member of our DCC Innovators Group—Bringing True Strategic Foresight Back to Business by Amy Webb. (Thank you, Jeff!) The author identified a major challenge faced by many...

Hold Disruptors at Bay with Fast and Efficient Transactions

by Jason Bogart | Feb 28, 2023 | Agent Perspective, Process

This is the fifth and conclusive article in our series that began with Four Barriers that Carrier Technology Cannot Fix. We have already shared ideas for fixing three common barriers to improved growth and profit: 1) not providing a clear, consistent appetite; 2) not...

Five P/C Carriers Awarded DCC Elite Status for 2023

by Jason Bogart | Sep 13, 2022 | Agent Perspective, Ease of Business

Certified in Ease of Business by Independent Agents Please join me in extending hearty congratulations to five remarkable property and casualty insurance carriers for achieving DCC Elite® certification for 2023. The honor represents exceptional performance in, and...

Five P/C Carriers Earn DCC Elite Status for 2022

by Jason Bogart | Sep 14, 2021 | Agent Perspective, Ease of Business

Certified in Ease of Business by Independent Agents We’re thrilled to announce that Deep Customer Connections has awarded 2022 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment...

P&C Agents Value Underwriting Stability

by Jason Bogart | Jul 27, 2021 | Agent Perspective, Underwriting

Previously we talked about the importance of Underwriting Flexibility to P&C insurance agents, especially for agents who write Commercial Lines.  Agents place more of their best business with carriers that they perceive to be flexible in their underwriting. If you...

Opportunity for Innovation: Provide a Better Quote Experience

by Jason Bogart | May 5, 2021 | Agent Perspective, Ease of Business

“Every morning in Africa, a gazelle wakes up, it knows it must outrun the fastest lion or it will be killed. Every morning in Africa, a lion wakes up. It knows it must run faster than the slowest gazelle, or it will starve. It doesn’t matter whether you’re the lion or...

How to Reinforce Common Purpose in Virtual Relationships

by Jason Bogart | Apr 6, 2021 | Agent Perspective, Behaviors

Data from Independent Agents indicates that they crave a shared feeling of common purpose with their P & C insurance carriers. This is almost as important to agents as excellent service with underwriting and claims. We discussed this dynamic in a prior blog...

Did P&C Carriers Make Progress on Ease of Business in 2020?

by Jason Bogart | Mar 10, 2021 | Agent Perspective, Ease of Business, Process

2020 was a year that many of us are happy to see in the rear view mirror. For the P&C Industry it presented large challenges. The pandemic required companies to quickly transition to remote work. We had to learn new processes and get used to communicating in new...

Five P/C Carriers Earn DCC Elite Status for 2021

by Amy Lantz | Sep 15, 2020 | Agent Perspective, Ease of Business

Certified in Ease of Business by Independent Agents We’re delighted to announce that Deep Customer Connections has awarded 2021 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment...
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Recent Posts

  • Leadership’s Role in Underwriting Responsiveness
  • The Risk of Ignoring Underwriting Responsiveness
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  • Agents Call Out P&C Carriers’ Underwriting Practices
  • Streamlining Success: Insights on Value Disciplines for P&C Carriers

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