Certified in Ease of Business by Independent Agents
We’re thrilled to announce that Deep Customer Connections has awarded 2022 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment to, ease of business as experienced by independent agents.
Listed in alphabetical order, the 2022 DCC Elite are:
DCC Elite certification requires two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks derived from the carrier’s own agent network. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in ease of business factors.
The Elite program recognizes carriers who step up in a profound way to support their distribution network. Many carriers claim to make it easy for their agents to write business, but few actively invite anonymous feedback from each of their agents to make sure that they deliver on their promise.
Throughout 2020-21, the Covid-19 crisis created significant new challenges for property and casualty carriers. According to agents, most carriers fell short of their previous service levels in at least seven different ease-of-business factors, including underwriting responsiveness, the ability to write business without rework, and fairness of claims.
Even in “normal” times, ease of business is an experience that constantly shifts along with customer expectations, staffing, competitors’ programs, and other variables. DCC Elite carriers have proven their dedication to ongoing innovation when it comes to serving their agents.
For more information about the DCC Elite or to arrange a discovery consultation, contact us.