by Bo Eaton | Oct 1, 2025 | Leadership
I recently had a conversation with a former executive at a large P&C insurance carrier. He shared a story from his time managing field operations: the leadership team would often talk about growth targets and issue directives to “go execute.” But there was rarely... by Bo Eaton | Aug 20, 2025 | Ease of Business
Insurance Lesson #1: Risk is NOT a commodity. Each account has its own nuances, and fitting individual policies with the right carrier goes beyond price alone. But if price isn’t everything, what is? Our DCC Index shows a clear correlation: Carriers that are easier to... by Bo Eaton | Jul 28, 2025 | Agent Perspective, Technology
In a recent article I unpacked the concept of value disciplines—Customer Intimacy, Operational Excellence, and Product Leadership—and how choosing one as a guiding principle can bring much-needed focus and alignment to P&C carriers. One area where this framework... by Bo Eaton | Jul 8, 2025 | Leadership, Underwriting
P&C agents never expect a carrier to be the best choice for everything that they submit. But agents get frustrated when they think they’re honoring a carrier’s appetite only to receive a steady stream of outsized premiums or rejections. What gives? In... by Bo Eaton | Jun 16, 2025 | Leadership, Underwriting
Underwriters often hold the key to writing new business, but right now many P&C underwriters struggle to provide the information that agents need in a timely manner. In fact, agents reported to DCC that 68% of their top carriers lost ground in their underwriting... by Bo Eaton | May 29, 2025 | Underwriting
Most property and casualty carriers have a significant opportunity for organic growth. Independent agents rate Underwriting Responsiveness as their top factor for choosing where to place their business. However, in 2024, agents also reported to DCC that 68% of their... by Bo Eaton | Apr 8, 2025 | Ease of Business, Underwriting
In 2024, carriers distributing through independent agents again failed to make progress against the biggest barrier in their quest for Ease of Business, a factor agents say is critical to their decisions on where to place business. According to agents, inefficient... by Bo Eaton | Mar 25, 2025 | Leadership
A friend recently shared an insightful Forbes article on value disciplines—a straightforward yet transformative organizational strategy. The article emphasizes that, while organizations must maintain competence in three core disciplines, Customer Intimacy, Operational... 