by Bo Eaton | Oct 1, 2025 | Leadership
I recently had a conversation with a former executive at a large P&C insurance carrier. He shared a story from his time managing field operations: the leadership team would often talk about growth targets and issue directives to “go execute.” But there was rarely... by Bo Eaton | Jul 8, 2025 | Leadership, Underwriting
P&C agents never expect a carrier to be the best choice for everything that they submit. But agents get frustrated when they think they’re honoring a carrier’s appetite only to receive a steady stream of outsized premiums or rejections. What gives? In... by Bo Eaton | Jun 16, 2025 | Leadership, Underwriting
Underwriters often hold the key to writing new business, but right now many P&C underwriters struggle to provide the information that agents need in a timely manner. In fact, agents reported to DCC that 68% of their top carriers lost ground in their underwriting... by Jason Bogart | Apr 30, 2025 | Ease of Business, Leadership
Starting in 2023, agents began reporting widespread deterioration in ease of business with many of their carriers. According to DCC data, this trend continued in 2024, with many independent agents feeling that their carriers were not holding leaders and service... by Bo Eaton | Mar 25, 2025 | Leadership
A friend recently shared an insightful Forbes article on value disciplines—a straightforward yet transformative organizational strategy. The article emphasizes that, while organizations must maintain competence in three core disciplines, Customer Intimacy, Operational... by Jason Bogart | Dec 14, 2023 | Leadership, Underwriting
Previously in this 3-part series we discussed how inaccuracy in underwriting judgements depresses profit and growth for insurance carriers. Then we explored some of the root causes of inaccuracy and the importance of achieving greater consistency. Today we present... by Jason Bogart | Nov 8, 2023 | Leadership, Underwriting
This article follows up on our previous article How Underwriting Accuracy Improves Profit & Growth. In that article we shared how inaccuracy in underwriting judgements undercuts a carrier’s profitability. In this article, we examine some of the root causes of... by Jason Bogart | Oct 17, 2023 | Leadership, Underwriting
I was recently introduced to a book that I highly recommend to all P&C insurance executives: Noise: A Flaw in Human Judgement by Daniel Kahneman, Oliver Sibony and Cass R Sunstein. While it applies to any business, it includes insightful suggestions that can help... by Chris Burand | Apr 10, 2023 | Leadership, Process, Technology
Reprinted with permission of Burand & Associates, LLC. The emphasis is our own. I was speaking with a COO regarding carrier strategies. He is knowledgeable and one of those people who tries to do things the right way the first time. Our conversation ended with him... 