I recently had a conversation with a former executive at a large P&C insurance carrier. He shared a story from his time managing field operations: the leadership team would often talk about growth targets and issue directives to “go execute.” But there was rarely...

A friend recently shared an insightful Forbes article on value disciplines—a straightforward yet transformative organizational strategy. The article emphasizes that, while organizations must maintain competence in three core disciplines, Customer Intimacy, Operational...