Insurance Carrier & Agency
CONNECTIONS BLOG
Insurance Carrier & Agency CONNECTIONS BLOG
A Year of Purpose: Insights from 2025 and Expansion in 2026
The independent distribution channel still plays a pivotal role in P&C insurance and other industries. DCC now delivers strategic analytics and competitive benchmarking to agency networks, brokers, specialty insurers, MGAs, wholesalers, and financial service organizations in addition to P&C carriers
The Value of Benchmarking: Seeing Beyond Your Own Success
How well is your organization really doing? Internally, everything might seem on track to P&C management. But real success isn’t just about how things look from the inside—it’s about how your performance compares to others serving the same agents and policy...
Where Does Your Growth Come From?
I recently had a conversation with a former executive at a large P&C insurance carrier. He shared a story from his time managing field operations: the leadership team would often talk about growth targets and issue directives to “go execute.” But there was rarely...
Beyond Price: Why Ease of Doing Business Is the Real Growth Engine
Insurance Lesson #1: Risk is NOT a commodity. Each account has its own nuances, and fitting individual policies with the right carrier goes beyond price alone. But if price isn’t everything, what is? Our DCC Index shows a clear correlation: Carriers that are easier to...
Value Disciplines: Technology Alone Won’t Win You Loyalty
In a recent article I unpacked the concept of value disciplines—Customer Intimacy, Operational Excellence, and Product Leadership—and how choosing one as a guiding principle can bring much-needed focus and alignment to P&C carriers. One area where this framework...
How Underwriting Strategy Can Drive Stronger P&C Financials
P&C agents never expect a carrier to be the best choice for everything that they submit. But agents get frustrated when they think they're honoring a carrier's appetite only to receive a steady stream of outsized premiums or rejections. What gives? In...
Leadership’s Role in Underwriting Responsiveness
Underwriters often hold the key to writing new business, but right now many P&C underwriters struggle to provide the information that agents need in a timely manner. In fact, agents reported to DCC that 68% of their top carriers lost ground in their underwriting...
The Risk of Ignoring Underwriting Responsiveness
Most property and casualty carriers have a significant opportunity for organic growth. Independent agents rate Underwriting Responsiveness as their top factor for choosing where to place their business. However, in 2024, agents also reported to DCC that 68% of their...
Agents See P&C Carrier Efficiency Eroding
Starting in 2023, agents began reporting widespread deterioration in ease of business with many of their carriers. According to DCC data, this trend continued in 2024, with many independent agents feeling that their carriers were not holding leaders and service...
Agents Call Out P&C Carriers’ Underwriting Practices
In 2024, carriers distributing through independent agents again failed to make progress against the biggest barrier in their quest for Ease of Business, a factor agents say is critical to their decisions on where to place business. According to agents, inefficient...