by Jason Bogart | Oct 5, 2022 | Process, Underwriting
A couple of months ago we wrote an article called Four Barriers that Carrier Technology Cannot Fix. Then we discussed the first two barriers: 1) not providing a clear, consistent appetite and 2) not offering quick and easy access to knowledgeable underwriters.... by Jason Bogart | Sep 13, 2022 | Agent Perspective, Ease of Business
Certified in Ease of Business by Independent Agents Please join me in extending hearty congratulations to five remarkable property and casualty insurance carriers for achieving DCC Elite® certification for 2023. The honor represents exceptional performance in, and... by Jason Bogart | Aug 2, 2022 | Leadership, Underwriting
In our last article, we discussed how having a clear underwriting appetite leads to improved growth and lower expense ratios. A lack of a clear underwriting appetite is a self-inflicted wound. But agents tell us that carriers inflict even more egregious self-harm. One... by Jason Bogart | Jul 14, 2022 | Leadership, Underwriting
In our last blog article, we discussed Four Ease-of-Business Barriers that Carrier Technology Cannot Fix. In this article we dig deeper into the first barrier: not being clear about what business you want. A carrier’s underwriting appetite outlines the... by Jason Bogart | Jun 6, 2022 | Change Management, Process
When we help client P&C carriers measure their agents’ ease-of-business experiences, technology rarely emerges as the primary reason agents place business with other carriers. Yet many carrier executives allocate a great deal of their strategic focus and... by Jason Bogart | May 10, 2022 | Leadership, Underwriting
It’s never been more difficult to hire and keep talent. Yet hiring and keeping top-notch underwriters and claims professionals is mandatory for insurance carriers who wish to differentiate themselves through ease of business. Agents—particularly those who specialize... by Jason Bogart | Nov 17, 2021 | Technology, Underwriting
Since 2016, the Millennial generation (aged 25 to 40) has outnumbered Gen X (aged 41-56) and Baby Boomers (aged 57 to 75) as the largest percentage of the U.S. workforce. Millennials are driving the future of the property and casualty insurance industry. Carriers with... by Jason Bogart | Sep 14, 2021 | Agent Perspective, Ease of Business
Certified in Ease of Business by Independent Agents We’re thrilled to announce that Deep Customer Connections has awarded 2022 DCC Elite™ certification to five property and casualty insurance carriers. The honor represents exceptional performance in, and commitment... by Jason Bogart | Jul 27, 2021 | Agent Perspective, Underwriting
Previously we talked about the importance of Underwriting Flexibility to P&C insurance agents, especially for agents who write Commercial Lines. Agents place more of their best business with carriers that they perceive to be flexible in their underwriting. If you... by Jason Bogart | Jun 29, 2021 | Behaviors, Leadership, Underwriting
In our last article we discussed how underwriting responsiveness impacts the value of technology transformation. Underwriting Responsiveness remains the #1 opportunity for P&C carriers to improve their agents’ ease of business experience. In 2020, only 38% of the... 