COVID-19 Creates Opportunity to Lead Digital Transformation
Agents place the bulk of their business with insurance carriers that excel in ease of business. Many carrier executives talk about the importance of ease of business with agents. Yet our data shows that, for the P/C industry as a whole, meaningful change has been very...How to Seize Opportunities by Leading Change
At DCC we gather data from Independent Agents that gets to the heart of how easy it is for them to do business with P&C Carriers. We analyze the data using the DCC Index to give our clients a clear awareness of their improvement opportunities, and we point them to...Claims Handlers – The Unsung Heroes of Ease of Business
An agent from Kansas once shared a claims story with me that I have never forgotten. It demonstrates how important we are to the people we serve and, in particular, how important it is that we are quick and fair in our CLAIMS HANDLING. It was 9:45 PM on May 4, 2007...Key Characteristics & Behaviors of Champion Problem Solvers
Flexibility is the key to stability — John Wooden As an underwriting leader I’ve worked with many talented underwriters. Some of these stood apart as champion problem solvers that routinely wrote more profitable business than their peers. This made me wonder about...Flexibility Improves Ease of Business & Underwriting Profitability
In our last article we discussed the importance of carriers and agents establishing and working towards a common purpose. To achieve this feeling of common purpose, it is important for carriers to be perceived as flexible. Specifically, the data shows that an agent’s...To Thrive in Tough Economic Times, Find a Common Purpose
COVID-19 struck forcefully at dizzying human cost, in turn pushing our economy to rapidly cycle from prosperity to a downturn. While we all hope this challenge will be short lived, it is going to be much more difficult for insurance carriers and agents to grow—or even...The Role of Technology in Agent/Carrier Relationships
Claims and underwriting continue to be of greater importance to property and casualty insurance agents than carrier technology. However, for ease of business, technology is a crucial tool in several ways.